To serve you better, we've assembled a list of our residents' most frequently asked questions. If you don't find your answer here, feel free to contact us.
Frequently Asked Questions
What hours is City Hall open?
The City Auditor is in the Office on Tuesday and Thursday, 10 a.m. to 2p.m. and on the first Monday of the month from 10 a.m. to 5 p.m., and after the Council meeting, about 6-7 p.m.. Other times are as needed and by appointment. Please call first to be sure the Auditor is in (701) 724-3081.
Do I need a permit to replace my deck?
You do not need a permit to replace a deck IF the new deck is the same size as the existing deck. If the new deck is larger than the original, then a permit will be required.
I am interested in applying for a job with the City of Rutland, what do I do?
You will need to fill out an application if available. Please ensure you meet the qualifications for the position you wish to be considered for. If you would like to include a resume, simply attach it to the completed application. You may mail or drop off the application at City Hall. Interviews will be scheduled accordingly.
Does the City of Rutland hire part time employees?
Yes, we do hire part time employees. Availability of these positions will be posted here when available.
Forms & Applications
What is the process for getting a building permit?
Take a moment to read all required information provided on the form. Then print and fill out the building permit application form and return to city hall. Should you have any additional questions, please feel free to give us a call or send us an email. We will be happy to help you.
If my neighbor's tree branches hang over my yard, can I trim them?
Yes. By law you have the right to trim branches and limbs that extend past the property line. However, the law only allows tree trimming and tree cutting up to the property line. You may not go onto the neighbor's property or destroy the tree. If you do harm the tree, you could be found liable for up to three times the value of the tree. So use extreme caution when tree trimming!
Sanitation & Recycling
What can I recycle and when is the pickup day?
Recycling is picked up on Tuesday of the third full week of the month. The schedule is posted on the website. Please check the information from Waste Management about what you can and cannot recycle that is shown on the Sanitation & Recycling page.
What do I do if I am experiencing low water pressure?
Check your meter and the surrounding area for possible leaks. Then call City Hall to report low pressure for your area.
Why do I have a previous balance and late fee when I know I sent in my payment?
Your payment may have been received after the due date or it has not been received at all. Just call the City Auditor's Office for help with this issue.
How could I have used so much water?
Check your statement to see if your usage was estimated last month and read this month which could account for the volume increase. You may also want to check to see if you have a leaky or running toilet or dripping faucet that may be difficult to detect. If you can't figure out the problem, call the City Office.
How do I set up auto pay for my bill?
Autopay is a convenient way to ensure your payment is made on time to avoid late fees. With this service, the amount of your monthly bill is automatically deducted from your bank account and credited to your utility account. There is no set-up fee or charge associated with this method of payment. To set up Automated Bank Draft, simply download and fill out Utility Application Form located below and drop it off or mail it to our office, along with a voided check.
Online Payment by Credit/Debit Card
Payments can be made by credit or debit card calling City Hall or pay online at AllPaid. A processing fee is assessed by the company on each transaction; the amount will be indicated before you approve payment.
New Resident Resources
How do I sign up to receive Alerts and News & Notices?
Simply click the "Subscribe" button located on the home page. Sign up with email and/or cell phone number and submit.